Business Overview
Gateway Ticketing Systems UK Ltd is a leading provider of integrated ticketing, admissions, CRM, and revenue management solutions designed specifically for visitor attractions. With decades of industry expertise, we empower organisations to enhance guest experiences, streamline operations, and drive revenue growth. We proudly support a wide range of clients across the UK and Europe, including museums, theme parks, zoos, aquariums, heritage sites, and cultural institutions. Our robust and flexible Galaxy® platform offers real-time insights, secure transaction processing, and powerful integrations that help our partners deliver seamless, efficient, and engaging guest journeys from advanced reservations to on-site access and post-visit engagement. Gateway UK is part of the global Gateway Ticketing Systems family, giving clients access to a worldwide network of innovation, collaboration, and best-in-class service.
Key Markets
Our Product Suite Includes:
Galaxy®: A robust and flexible software platform for managing ticketing, timed and capacity-based admissions, memberships, CRM, and access control; all from one central system.
Catering and Retail Solutions: Integrated tills and sales systems for food & beverage and gift shops, with support for cross-site reporting, account management, combo deals, and voucher redemption.
Inventory Management: Tools to manage stock across both catering and retail outlets, with features for replenishment, usage tracking, and reporting at site or group level.
Dynamic and Flexible Pricing: Configurable pricing rules to optimise yield, manage capacity, and support seasonal or time-based demand strategies.
Combo Products, Package Offers, and Upselling Tools: The ability to combine tickets, food, retail items, and other entitlements into a single product. Upselling prompts can be delivered across online, kiosk, and mobile journeys to increase basket value and enhance the guest experience.
Resource and Capacity Scheduling: Efficient management of guided tours, timed activities, educational sessions, and any limited-capacity experiences.
Galaxy Connect™: A cloud-based distribution platform allowing seamless integration with travel trade partners, online travel agents, and third-party resellers, with live availability and real-time confirmation.
Hardware Integration: Seamless compatibility with kiosks, turnstiles, handheld scanners, and mobile check-in devices – supporting smooth visitor flow and operational control.
Why Gateway?
With more than 35 years of proven industry experience and a dedicated UK-based team, Gateway is a trusted partner to many of the UK and Europe’s leading visitor attractions. From iconic cultural institutions to high-volume theme parks, our clients rely on us for solutions that are not only scalable and reliable but also purpose-built to meet the unique demands of the sector.
Our commitment goes beyond technology; we provide proactive local support, foster community through regular user group engagement, and continually evolve our offering through a development roadmap shaped by direct customer feedback and industry trends. It’s this collaborative, customer-first approach that makes Gateway a long-term partner in operational success and guest experience innovation.
Events Attended by Gateway
Gateway regularly attends leading industry events, including:
IAAPA Expo Europe
Museums + Heritage Show
Visitor Attractions and Ticketing Professionals Conferences
Association of Leading Visitor Attractions and the Association of Cultural Enterprise events.
