Job opportunities

Administrator & Marketing Coordinator

HJ Lea Oakes Ltd are suppliers of top-quality animal and livestock feeds, as well as wildlife and zoo feeds under our Waterhouse Feeds brand. We are currently looking for a full-time Administrator & Marketing Coordinator to join our team in delivering outstanding customer service in our main office in Aston.

Job Description and Profile

This is a varied and rewarding role combining order administration, customer service, supply coordination and marketing support. You will play a key role in ensuring our customers receive the right products, at the right time, with excellent communication throughout.

Requirements:

·         An organised and detail-oriented administrator

·         Someone who enjoys delivering excellent customer service

·         Confident communicating with customers and suppliers

·         An interest in wildlife, conservation or the zoo sector

·         Excellent interpersonal and communication skills, good command of spoken and written English

·         Good numeracy and literacy

·         Good computer skills - the role involves working on industry specific software as well as Microsoft Office package

·         The successful candidate will be energetic, friendly and calm under pressure

·         Ability to work well as part of a team, including cooperation with other departments (Transport, Raw materials, Technical, multiple Production sites)

·         Comfortable using social media and creating content

Duties and Responsibilities:

·         Processing customer orders and managing lead times

·         Coordinating stock to our despatch point and preventing incomplete deliveries

·         Placing and tracking purchase orders for externally sourced products

·         Supporting customer service and building strong customer relationships

·         Managing social media channels and creating engaging content

·         Supporting industry shows, conferences and sample coordination

·         Assisting with product datasheets, website imagery and marketing materials

·         Liaising with Suppliers and other Departments: Transport, Warehouse, Customer services, Technical and with management

·         Other general admin tasks as required

Why join us?

·         Work within a unique and rewarding industry supporting zoos and wildlife

·         A varied role with real responsibility and impact

·         Opportunity to develop both operational and marketing skills

·         Be part of a supportive and passionate team

Terms:

·         Salary £27-30k depending on experience

·         Full time position (37.5 hours a week, normally 9am-5pm Monday to Friday with half hour lunch break).

·         Full training on the in-house systems will be provided.

·         Additional holidays and holiday purchase scheme, Company Sick Pay, Workplace pension, Cycle2Work scheme, free on-site parking, employee discount.