Job opportunities

Assistant Catering Manager

Are you ready to take on an exciting challenge in a unique setting, surrounded by wildlife?  We're looking for a highly organised and motivated Assistant Catering Manager to join our team at Noah's Ark Zoo Farm.

This is a fast-paced role where no two-days are the same, you'll help deliver exceptional food and beverage experiences for all our visitors every day (and special events).

Key responsibilities:

• Support the Catering Manager in daily operations and deputise in their absence.
• Lead, motivate and inspire catering staff of all levels in a dynamic environment.
• Work closely with the Catering Manager to organise staffing rotas, and staffing levels to provide excellent customer service and to manage expenditure.
• Manage inventory, budgets, and cost control effectively.
• Ensure outstanding service and strict food safety standards are carried out daily.
• To work with the Catering Manager to carry out staff's appraisals and personal development plans as and when necessary.
• To hold regular staff meetings.
• Maintain excellent visitor and client relationships and handle enquiries professionally.
• Assist with catering for special events, group bookings and seasonal activities.
• Monitor service standards and implement improvements.
• To always manage customer expectations including peak and quiet days.
• To make sure processes are followed to meet food specifications and allergen compliance and that Company Policies and current legislation are always met.
• To work closely with the Catering Manager to ensure the yearly insurance inspection reports are complete.
• To provide cover and work in the different catering outlets as and when required to do so.
• This role will be reporting 'overall' to the Commerical Manager; to do any other tasks that may be required.

Person Specification

Essential:

• Must have 2 years' experience working within catering or hospitality management.
• Strong leadership and organisational skills.
• Excellent communication and customer service abilities.
• Ability to thrive under pressure and manage multiple priorities.
• Knowledge of food safety and hygiene standards.
• Sound knowledge of MS computer progammes, Word / Excel

Desirable:

• Experience in a visitor attraction or high-volume catering environment.
• Budget management and cost control experience.
• Knowledge of current hospitality trends and customer service excellence.
• A proactive approach with excellent communication skills and a professional demeanour.

Work Pattern:

Full time position, hours of work to be discussed at interview stage.

Based on a 2-week pattern, which will be:

Week 1: Wednesday, Thursday, Friday, Saturday, and Sunday.

Week 2: Tuesday, Wednesday, Thursday, and Friday.